Kaitlyn Dussi
Digital Product Specialist @The Rockport Company
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WORK HISTORY
Digital Product Specialist @The Rockport Company
Managed the successful migration of Rockport and REEF’s E-Commerce business from Salesforce Commerce Cloud to Shopify Plus, including requirements documentation, onboarding all vendors, training and user acceptance testing. • Work cross-functionally with E-Commerce, Marketing, IT, Operations, Consumer Care, Finance, Legal, and Senior Leadership teams to align and execute business priorities. • Partner with multiple third-party vendors to manage productions issues and resolution and document requirements for ongoing enhancements. • Manage end-to-end monthly development sprint cycles in partnership with external firm; present monthly release notes, budget, and upcoming release details to Senior Leadership and E-Commerce teams. • Perform detailed competitive analyses and present recommendations to leadership for best-in-class site design and user experience improvements to drive conversion and customer retention.
EDUCATION
AIFS- Richmond Center
Marketing and Organizational Communication, Business/Italian
Assumption College
Bachelor of Arts (B.A.), Marketing and Organizational Communication
Billerica Memorial High School
High School Diploma
ABOUT KAITLYN DUSSI
Currently in an E-commerce project/product management role navigating through Shopify Plus with its diversified apps enhancing the platform, launching new features and functionalities for both Rockport and REEF\'s E-commerce sites, and working cross-functionally with internal and external teams to understand future capabilities and what is to come next for us in 2023. I am always looking to improve the customer experience and journey through our many partnerships, web research analysis, and User Acceptance Testing. I successfully- Launched Rockport and REEF\'s new E-commerce sites on Shopify Plus from SFCC - Managed and continue to manage monthly sprints containing 10-30 projects to launch every month to enhance each site with new features and functionalities - Maintain partnerships with third party vendors that play an important role in the Shopify ecosystem and customer experience - Continue to improve processes - internal, operational, customer journeys on the sites (present and past roles)- Continue to learn and grow with new and upcoming technologies with desired features and functionalities from the business - Supported multi-million dollar Accounts and the Sales team in a previous role at Rockport and REEF
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