Kaitlyn C.
Product Education and Problem Solving @ LinkedIn | Mentoring and Communication Specialist
- Role
- Talent Solutions Consultant 2 at Linkedin
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
Experience
Talent Solutions Consultant 2
Mar 2022 — Present · Omaha, NE, US
Experienced Support Specialist with a strong background in managing customer escalations, incident resolution, and root cause analysis across enterprise recruiting and learning platforms. Adept at technical troubleshooting, case management, and queue-based support. Skilled in cross-functional collaboration with engineering, sales, and strategic hiring teams to drive resolution and continuous service improvement. Familiar with XML, job APIs, and system integrations. Proven ability to deliver high-quality support, maintain SLAs, and mentor internal teams and external clients to promote knowledge sharing, onboarding, and scalable support practices.
Education
Creighton University
Master's Degree, Organizational Leadership
Creighton University
Graduate Certificate, Conflict Negotiation and Resolution
Creighton University
Bachelor of Science (B.S.), Leadership
2016 — 2019
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