Kaitlin P.
MS, Organizational Leadership | SHRM-CP| Business Consulting | People Development
- Role
- Area Leader Business Consultant at 7-Eleven
- Location
- Santa Monica, CA, US
- LinkedIn followers
- 500 followers
About Kaitlin P.
Performance Management Consultant with 10+ years’ experience in service, sales, retail…
Experience
Area Leader Business Consultant
Oct 2020 — Present · Los Angeles, CA, US
Strategic business partner for 15 franchised accounts ($30 million worth of business),providing ongoing coaching and support to improve operational performance, customersatisfaction, and employee engagement.• Guides franchisees with onboarding and training processes, including the adoption of loyaltyprograms and sales initiatives, directly impacting customer retention and satisfaction.• Serves as the primary point of contact between store operators and vendors; fields andtroubleshoots issues, questions, requests, escalations, and concerns.• Collaborates with store operators and franchisees to develop and implement people-focusedoperational strategies aimed at improving sales, customer service, and employeeperformance, directly aligning with customer (franchisee) success objectives.
Education
Eastern Washington University
Master of Science - MS
Loyola University Chicago
Bachelor's degree
Skills
- Time Management
- Public Speaking
- Loss Prevention
- Team Building
- Management
- Microsoft Powerpoint
- Leadership
- Human Resources
- Communication
- Microsoft Excel
- Recruiting
- Inventory Control
- Coaching
- Employee Training
- Hiring
- Employee Benefits
- Merchandising
- Conflict Resolution
- Customer Satisfaction
- Training
- Store Management
- Microsoft Word
- Employee Relations
- Negotiation
- Microsoft Office
- Sales
- Retail
- Store Operations
- Visual Merchandising
- Project Management
- Customer Service
- Sales Management
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