Kaitlin Haubrich
Strategic Account Manager | Customer Success | Data-Driven Client Strategy | Building Long-Term Partnerships
- Role
- Customer Success Team Lead at Mastercard
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kaitlin Haubrich
Strategic Customer Success and consultative sales leader with 10+ years of experience supporting both SMB and enterprise clients across SaaS, ERP, martech, and eCommerce ecosystems. Adept at driving long-term customer value through strategic account management, solution-focused selling, and lifecycle marketing. Proven ability to lead complex sales cycles, guide onboarding and adoption, and build high-touch client relationships that drive retention and growth. Skilled in aligning go-to-market strategies with customer needs, optimizing KPIs, and using performance analytics to inform impactful engagement programs. Known for cross-functional collaboration, operational rigor, and delivering measurable results at every stage of the customer journey.Core competencies include Customer Lifecycle Management, Onboarding Optimization, Strategic Account Growth, Workflow Automation, Client Retention Strategy, SaaS Implementations, and CRM & Data Analysis.I’m energized by roles where I can combine strategic consulting and customer advocacy to help businesses grow better. Open to Customer Success, Account Management, and Client Strategy roles in fast-growing SaaS and tech environments.
Experience
Customer Success Team Lead
Aug 2025 — Present · New York, NY, US
Oversee a team of Customer Success Managers, focusing on client value and retention through consultative personalization strategies for enterprise accounts.Develop and apply scalable success frameworks, establishing KPIs, client health metrics, and best practices for a global portfolio.Collaborate with internal teams such as product, sales, and solutions to share customer insights and contribute to roadmap planning and expansion initiatives.Encourage a coaching environment centered on accountability, supporting CSMs in becoming effective advisors with senior stakeholders.
Education
Lafayette College
Bachelor of Business Administration (B.B.A.), International Business
2005 — 2009
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