Kaitlin Frost

About Kaitlin Frost

I am a passionate Walmart Pharmacy Manager committed to strengthening the health and well-being of the communities we serve. Every day, I work to create a welcoming, patient-focused environment where access, affordability, and compassion come together to improve outcomes for our customers.At Walmart, I’m driven by our mission to help people live better. I strive to uphold that mission by supporting my team, optimizing pharmacy operations, and delivering safe, high-quality care with consistency and integrity.I believe in continuous growth—both for myself and for those I lead. From embracing innovative solutions to enhancing workflow efficiency and empowering associates, I am dedicated to advancing the future of pharmacy within Walmart Health & Wellness.Proud to serve. Proud to lead. Always learning, always growing, and always focused on making a meaningful impact in my community.

Experience

1. Pharmacy Manager

   Walmart

   Mar 2023 — Present · Anderson, IN, US

   As a Walmart Pharmacy Manager, I lead my team with a strong focus on operational excellence, patient-centered care, and driving store performance. I continually enhance workflow to improve efficiency, strengthen safety, and deliver faster, more seamless service—directly contributing to improved customer experience metrics and higher satisfaction.I champion safety and compliance through consistent execution of controlled-substance procedures, regulatory readiness, accurate record retention, monthly QC, and adherence to Walmart policies and state and federal guidelines. I support all regulatory visits and ensure our pharmacy remains audit-ready every day.I drive clinical growth by leading our immunization program, training technicians, organizing off-site clinics, and supporting marketwide IMZ classes. I oversee proper storage, BUD labeling, and vaccine handling to maintain accuracy and safety while expanding access for our community.I develop and support my team through effective scheduling, coaching, U-Learn completion, and clear expectations that promote accountability and growth. I manage inventory, backorders, DEA returns, recalls, and hazardous waste processes to maintain a well-run operation.To support business priorities, I partner with prescribers on backorders and specialty medications, utilize OutcomesMTM and Outcomes That Matter to improve clinical performance, and leverage P&L insights to drive OTC and Rx sales. I also ensure timely resolution of TMM alerts, SCRTs, and customer concerns to strengthen both team and patient experience.Every day, I lead with Walmart’s values—service, excellence, integrity, and respect—while delivering high-quality care, reducing barriers, and creating meaningful moments for the patients and communities we serve.

Education

• Purdue University

  Pharmacy

  2014 — 2020