Kaitlin Dunn
Leading Platform Integrations & Product Innovation @ DoorDash
- Role
- Senior Technical Account Manager at DoorDash
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Kaitlin Dunn
With 7 years of experience at the intersection of technology and business, I specialize in launching technical products that drive revenue growth, optimize operations, and enhance customer experiences. At DoorDash, I’ve led cross-functional teams to execute strategic projects, resulting in a 4% increase in sales (+$7.5M) and $2.9M in annual efficiency gains. My expertise in data analytics, SQL, and process improvement has been key to identifying and implementing solutions that deliver measurable outcomes.What sets me apart is my ability to blend deep technical expertise with strategic vision. Whether it’s spearheading new product verticals, optimizing API functionality, or streamlining operational processes with AI-driven workflows, I ensure that every product I manage not only meets but exceeds business goals.Passionate about sustainability and continuous improvement, I am dedicated to leveraging my skills in product management to create impactful solutions. I’m particularly interested in exploring how technology can drive social good within charities, philanthropies, or similar organizations.I’m always open to discussing innovative ideas, potential collaborations, or new opportunities that align with my passion for technology and social impact. Let’s connect and explore how we can create meaningful change together!
Experience
Senior Technical Account Manager
Aug 2024 — Present · Pittsburgh, PA, US
Product Innovation – GenAI Error Decoding (2025 Launch)- Spearheaded design, development, and launch of the GenAI POS Error Decoding framework, an AI-driven solution to auto-classify 100% of POS failure reasons across all enterprise providers- Independently owned end-to-end GTM — from research and prompt engineering to stakeholder enablement and rollout — delivering a 20% improvement in actionable error classification coverage and achieving 99% decoding accuracy- Built and validated the AI prompt logic, coordinated TAM and Analytics reviews, and integrated outputs into DoorDash’s core dashboards (Sigma + Snowflake) to power new insights and proactive cancellation prevention.Highlighted Accomplishments & Impact- Scaled menu optimization for an enterprise client, driving $20M+ in incremental sales through improved item structure and description strategy, later codified as the Menu Optimization GTM Playbook for enterprise partners- Led an ENT merchant migration to a direct-to-merchant integration across stores and five POS systems, enabling centralized management and reducing third-party dependency — unlocking $2.2M in incremental annual GMV for DoorDash and $7.5M for the merchant, while improving customer order conversion by 20%.
Education
QUT (Queensland University of Technology)
Study Abroad, International Business
2018 — 2018
University of South Carolina
Bachelor of Science, Business Administration, International Business, Global Supply Chain and Operations Management
2015 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.