Kaitlin Rowe

Boston Bruins Fan Relations Representative

Role: Fan Relations Representative at Boston Bruins
Location: Boston, MA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Kaitlin Rowe

As a University of Massachusetts, Amherst Sport Management graduate, I started working…

Experience

Fan Relations Representative
Boston Bruins
Mar 2009 — Present
Responsible for the retention and renewal of 603 season ticket accounts ($5.9 million)* Renewed 99.6% of accounts for the 2013-14 season- Drive revenue for the Boston Bruins and be accountable for my bi-monthly sales quota* Has met or exceeded each quota 2009 - Present- Serve as primary liaison between season ticket holders and the organization, while servicing financial and ticketing inquiries- Build and maintain relationships with dedicated clients that include ongoing ticketing consultation and support, while assuring each client has an exceptional experience- Develop client relationships through touchpoint plan incorporating outbound phone calls, in-person meetings, and game-day seat visits- Prospect client base for cross-selling opportunities in order to secure additional season seat locations, group sales, and referrals- Create, plan, and execute exclusive season ticket holder events - Complete ongoing sales and service training based on industry-identified best practices

Skills

Event Management
Archtics
Brand Management
Salesforce
Customer Service
Event Planning
Groupwise
Marketing
Microsoft Excel
Sales
Customer Retention
Social Media
Vip Management

Contact information

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Work email
•••••@bostonbruins.com
Personal email
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Current company

Boston Bruins

Spectator Sports · 335 employees · Founded 1924 · Boston, Massachusetts, United States

Established in 1924, the Boston Bruins were the first American team to join the NHL. They won their first of six Stanley Cup championships in just their fifth season in 1929, defeating the defending champions New York Rangers. It was the first Stanley Cup championship to feature two U.S. teams. The Bruins added championships in 1939 and 1941, and between 1943 and 1958 they reached the final five more times. After the arrival of future Hall of Famers Bobby Orr (a three-time MVP) and Phil Esposito (one of the greatest goal-scorers of all time and the first player to score 100 points in a season), the Bruins won Stanley Cup Championships in 1970 and 1972. The image of Orr flying through the air after scoring \"The Goal\" in overtime to defeat the St. Louis Blues in 1970 is one of the most memorable in hockey history. On April 9, 2023, the Bruins beat the Philadelphia Flyers 5-3, marking their 63rd win of the season and setting a new NHL record for the most single-season wins. They made history again on April 12 when they reached 133 points scored in a single season thanks to a 5-2 win over the Washington Capitals, besting the 1976-77 Montreal Canadiens for the NHL team with the most points scored in a single season. Twenty-nine straight appearances in the Playoffs followed - a record among all professional sports - including Stanley Cup Final appearances in 1974, 19••••78, 1988, and 1990. After a two-decade absence, the Bruins returned to the Stanley Cup Final in 2011, defeating the Vancouver Canucks in a thrilling seven-game series behind the goaltending of Tim Thomas. To date, the Bruins have made 20 appearances in the Stanley Cup Final, including most recently in 2019. Legendary players who have worn the Bruins\' jersey include Hall of Famers Cecil \"Tiny\" Thompson, Eddie Shore, and Aubrey \"Dit\" Clapper.

bostonbruins.com

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