Kaitlin L.
Operations Coordinator | Associate Partner | Advocacy | Communications
- Role
- Donor Operations Specialist at Be The Match
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Kaitlin L.
Dedicated and exceptionally skilled Service Coordinator with over five years of…
Experience
Donor Operations Specialist
Jan 2022 — Present
Completes operational activities within established timelines and maintains compliance with identified department performance standards and procedures as well as FDA operating principals Manages 70 cases per month and serves as the main point of contact for donors while developing and maintaining long-term and profitable relationships Tracks donor registration and increases donor retention by 20% by enhancing donors’ experiences through gaining actionable insights using behavioral coaching techniques and analyzing user data Utilizes multimedia forms of communication to uphold, collaborate, and support relationships with team members across the organization as well as external partners
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