Kaitlin Riggs Choate
Forward Deployed Engineer @Hoai
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WORK HISTORY
Forward Deployed Engineer @Hoai
Wilmington, NC, US
HOAi is the leading AI solution for the community association management industry, enabling organizations to deploy AI Agents that function like experienced managers. These AI Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning—working autonomously, 24/7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members-• Own deployment of agentic workflows, including configuration, integration, and launch to ensurecustomers maximize automation capabilities• Engage directly with clients to understand complex operational workflows and translate them intoscalable solutions for agents to accomplish• Analyze and refine AI automation performance, identifying opportunities for process optimization• Solve critical technical challenges in real time, including debugging APIs, data pipelines, and AI modelintegrations• Train and guide customers on best practices for using HOAi’s AI automation platform• Collaborate closely with product and engineering teams to translate field learnings into productimprovements• Develop playbooks and repeatable deployment patterns that allow HOAi to scale client onboarding andexpansion• Proactively monitor customer automation success, identifying opportunities for expansion andimprovement• Act as a strategic advisor, helping clients transition from manual workflows to fully automated operations• Stay ahead of AI developments, helping clients and internal teams navigate evolving agentic capabilities
EDUCATION
Pitt Community College
Associate of Arts (AA), General Studies
University of North Carolina Wilmington
Bachelor of Arts (BA), Communication, General
ABOUT KAITLIN RIGGS CHOATE
As a graduate of UNCW with a Bachelor\'s Degree in Communication Studies, I am an outgoing and self-motivated individual who is passionate about my work. My focus has been on talent development and acquisition, and I have found my true passion in working with people. I thrive on developing and maintaining relationships with my customer base and target audiences. With over 8+ years of experience in this field, I bring great enthusiasm, grit, and a relentless drive to excel in my next endeavor. I am always ready to channel my energy and passion into making a meaningful impact.
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