Kaitey Elliott
People Matter. I wear many hats. I love to build processes and experiences, with a focus on driving product adoption and increasing customer retention.
- Role
- Manager of Customer Success Team at Firefly Reservations
- Location
- Rancho Cordova, CA, US
- LinkedIn followers
- 500 followers
About Kaitey Elliott
Hi, I\'m Kaitey! On any given day you might find me playing outdoors with my family, reading, or enjoying a new hyper-fixation hobby (currently skateboarding!). I\'m a people person. I\'m here to champion you. I also believe the best products are those that help people, and teams make their life better. I love launching new processes, new business concepts, ways to encourage teammates, and the best life hacks. The work stuff - I am a manager of a customer success team for Firefly where our goal is to increase customer satisfaction, drive retention, and ensure customers achieve maximum value from our product. I also own our customer communications (webinars, newsletters, in-app notifications and alerts, blogs, and social media). I wear a lot of hats, and I love it. I have a pop-up bookshop that brings me so much joy. I get to meet my community, share a love of reading, and plan fun events all about books, indie authors, and more. In 2023 I took 20ish strangers to coffee and fell in love with the LinkedIn network. I still love meeting new people, and hopping on virtual coffee chats. My DMs are open any time to chat jobs, work, life, or any random topic that the internet throws our way.
Experience
Manager of Customer Success Team
Oct 2024 — Present · Dallas, TX, US
I lead the Firefly Customer Success Managers. I work with my team to ensure the successful onboarding and implementation of our software for new customers. A few things we are working on: Providing best in class onboarding experiences to get our customers set up for success on our platform Working with Sales for an A+ handoff from sales through to our support team Collaborating with our product team to increase product adoption Connecting with our Support team to make sure the voices of our customers are understood Projects Launched- New Trial Sign Up Drip Campaign- New Customer Onboarding Process - Ongoing Webinar Series - QBRs for High Value Customers- Launch of a Partnership Program In this role I also own our customer communications- Newsletter- In-App Notifications and Pop Ups- Graphics needed for fireflyreservations.com- Blog- Knowledgebase - Announcements and Updates
Education
Jessup University
Bachelor’s Degree, Kinesiology and Exercise Science
2015 — 2019
Golden Gate University
Master of Project Management
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