Jane Kaiser

Systems Admin @ Dropbox | Zendesk Nerd | AI Enthusiast | Bring all your chatbot and agentic questions, let’s chat!

Role
Support Systems Administrator at Dropbox
Location
Portland, OR, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Jane Kaiser

Platform administrator with 10+ years implementing, configuring, and onboarding teams onto complex systems at places like Disney, Meta, and Etsy.I\'ve onboarded Disney\'s engineering org onto enterprise tooling, launched developer communities for Meta, and ran many a routing audit to improve Etsy\'s Zendesk setup.The full implementation/onboarding loop (requirements gathering, configuration, documentation, and training) is where I do my best work, whether the audience is an engineer or VP.I like collecting zines, playing pinball, and growing rare tomatoes (did you know there\'s a line of exotic tomatoes named after Duran Duran songs?)

Experience

  1. Support Systems Administrator

    Dropbox

    Mar 2026 — Present · Seattle, WA, US

    SysAdmin for Zendesk and AWS Connect

Education

  • freeCodeCamp

    Certificates of Completion

Skills

  • SEO Copywriting
  • Teaching
  • Social Media
  • SEO
  • Technical Support
  • Customer Service
  • Networking
  • Training
  • Wordpress
  • Microsoft Office
  • Classroom Management
  • Captivate
  • Communication
  • Google Analytics
  • Project Management
  • Web Content
  • Leadership
  • Articulate Studio
  • Articulate Storyline
  • E-Learning
  • Camtasia
  • Instructional Design
  • Facebook

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Jane Kaiser — Support Systems Administrator at Dropbox in Portland, OR, US | Unifers