Muhammed Rivad Ul Kais
Application Analyst @Enxcl Business Solutions
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WORK HISTORY
Application Analyst @Enxcl Business Solutions
Kochi, IN
Providing offshore application support for Jaleel Holdings, ensuring smooth day-to-day operation of enterprise systems.Supporting and maintaining Microsoft Dynamics NAV / LS Retail (Navision LS) applications used in retail and business operations.Assisting with SAP system support, including issue analysis, coordination with functional teams, and incident resolution.Working with SQL for data validation, reporting, and troubleshooting application-related issues.Monitoring application performance, identifying root causes of issues, and ensuring timely resolution in line with SLAs.Collaborating with onshore teams, end users, and stakeholders to understand business requirements and provide effective technical support.Documenting incidents, fixes, and standard operating procedures to improve support efficiency and knowledge sharing.
EDUCATION
St Thomas College, Palai
Bachelor of computer application, Computer Programming, Specific Applications
Kristu Jyothi Higher Secondary School
Higher Secondary , PCMC, Computer Science
College of Engineering Vadakara - India
Master of Computer Applications - MCA, Computer Programming, Specific Applications
ABOUT MUHAMMED RIVAD UL KAIS
Application analyst
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