Kaira Hoag
- Role
- Strategic Customer Success Manager at Hyperproof
- Location
- Puyallup, WA, US
- LinkedIn followers
- 500 followers
Experience
Strategic Customer Success Manager
Nov 2022 — Present
Drive relationship management with Hyperproof commercial and enterprise customers -Deliver training to end-users of customer organizations to ensure they fully understand the use of Hyperproof -Partner with internal stakeholders to deliver on customer feature requests, resolve product issues, and understand product roadmap in the context of customer’s needs-Elevate customer behavior, business needs, blockers, and successes in partnership with internal stakeholders -Utilize strategic processes and data driven decisions to best support customer satisfaction -Empower customers to connect their goals and challenges with solutions in the Hyperproof platform while increasing usage and adoption -Advocate on behalf of customers by working cross-functionally with strategic and technical colleagues to deliver on customer needs
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