Kaique Vicente

Support Engineer @NinjaOne

Collaborate with cross-functional teams, including engineering and product management, to troubleshoot and resolve complex, reducing resolution times and driving continuous product improvements.* Develop and deliver in-depth technical training on RMM functionalities for internal support teams and external partners, such as resellers and distributors, ensuring consistent understanding and service quality.* Author and maintain detailed knowledge base articles focused on common RMM issues and resolutions, enhancing team efficiency and enabling scalable knowledge sharing.* Demonstrate initiative by providing timely, accurate responses to support tickets and customer inquiries involving RMM features, contributing to increased customer satisfaction and retention.