Kaine Weatherspoon
Solution Analyst @Oracle
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WORK HISTORY
Solution Analyst @Oracle
US
Provide tier-2 technical support for Oracle SaaS applications, troubleshooting user session and connectivity issues across multiple sites using Citrix Workspace/Director and SecureLink VPN, ensuring high system availability for internal and external users. Collaborate with the Incident Response Team (IRC) by providing detailed system information and troubleshooting data, supporting rapid resolution of security incidents and maintaining compliance with regulatory requirements. Manage user accounts and access via Cerner ASP, ensuring proper provisioning, de-provisioning, and adherence to security policies for regulated environments. Cycle servers to optimize application performance and ensure high system availability across enterprise environments. Break application locks in Cerner to restore user workflow and maintain secure system access.
ABOUT KAINE WEATHERSPOON
Security+ certified IT Support Specialist with 5 years of experience delivering…
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