Kaine Kelly
Business Analyst @Hotspot, An Arcadis Solution
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WORK HISTORY
Business Analyst @Hotspot, An Arcadis Solution
Fredericton, NB, CA
Business Analyst supporting product and client delivery for municipal parking technology solutions across multiple North American cities.Collaborate cross-functionally with Product, Engineering, QA, Data, and external client teams to define requirements, validate functionality, and support successful feature delivery.Key contributions include:• Gathering and clarifying business requirements and translating them into structured user stories and acceptance criteria• Supporting product discovery and workflow design across complex systems• Reviewing designs and system behavior to ensure alignment with real user needs and business outcomes• Assisting with test planning, validation, and issue tracking to support quality delivery• Contributing to documentation, systems design, and analytical problem-solving.
EDUCATION
NBCC (New Brunswick Community College)
IT: Business Analysis, Business Analysis
University of New Brunswick
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT KAINE KELLY
I\'m a Business Analyst working in the smart mobility/municipal technology space at HotSpot (Arcadis), supporting the design and delivery of software used by cities across North America.My work sits at the intersection of business needs, technical systems, and real-world user behavior. I collaborate closely with Product, Engineering, QA, and client stakeholders to clarify requirements, shape workflows, and ensure solutions actually solve the problems they\'re meant to address.I\'m particularly interested in complex systems, product thinking, and how policy, technology, and human behavior interact, whether that\'s in areas like guest parking flows, reporting, integrations or IVR experiences. I enjoy bringing structure to ambiguity and helping teams move from \"we think this is the issue\" to \"we\'re confident this is the solution.\"My background includes business development, customer-facing work, and formal training in Business Analysis (NBCC) alongside a Bachelor of Business Administration, which gives me both the communication skills and analytical foundation to work effectively across technical and non-technical teams.I\'m motivated by meaningful work, continuous learning, and environments where thoughtful problem-solving is valued. Always open to connecting with others working in business analysis, product, systems, or civic technology.
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