Kailin Cheng
Ambulatory Patient Support Coordinator at Seattle Children\'s
- Role
- Ambulatory Patient Support Coordinator - Dermatology Department at Seattle Children's
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kailin Cheng
I\'m a customer-focused professional with 6+ years of experience helping people navigate…
Experience
Ambulatory Patient Support Coordinator - Dermatology Department
Apr 2020 — Present · Seattle, WA, US
Acting as a liaison between patients/families, RNs, and 9 providers on the Dermatology team. Supporting high-volume phone lines including prioritizing, screening, and routing calls; gathering and documenting appropriate information & time-sensitive messages Submitting prior authorizations for medication and supplies while handling all prior authorization appeal/denial paperwork. Managing customer flow by answering questions, resolving conflicts, notifying appropriate staff of issues; and providing research and follow-up. Maximizing team knowledge and productivity by creating job-aid templates regarding healthcare insurance protocols, appeal processes, daily back-office admin tasks
Education
University of Washington Bothell
Minor in Health Studies
2018 — 2018
University of Washington Bothell
Bachelor of Arts - BA
2014 — 2018
Skills
- Wedding Coordinating
- Customer Service
- Research
- Microsoft Office
- Communication
- Project Management
- Social Networking
- Social Media Marketing
- Microsoft Excel
- Time Management
- Event Management
- Leadership
- Teamwork
- Event Planning
- Social Media
- Microsoft Word
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