Kailey Thirlwell
Director, Creative Operations @Blink Creative Agency
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WORK HISTORY
Director, Creative Operations @Blink Creative Agency
Act as day-to-day liaison between clients, marketing, vendors, and creative teams to translate business needs into clear briefs, project plans, and workback schedules for annual brand campaigns, seasonal activations, and always-on marketing- Oversee $1.5M annual client budgets, managing scope, resourcing, timelines, and approvals across cross-functional projects including digital, social, and print channels- Work with leadership team + business stakeholders to provide regular updates on agency’s operational KPIs including resourcing, goal tracking, and alignment with service level agreements ensuring continuous improvement- Monitor project management workflows via Teamwork (PMS), ensuring sufficient resourcing for current and future projects, and scheduling accordingly- Manage and maintain project communications and transparency via SOPs including templates, reports, and forms- Maintain an external vendor and contractor database of 300+ suppliers for on-call support; ensuring contracts, contact details, and services are accurately organized and cataloged- Collaborate and communicate with creative and marketing team leads to ensure project plans are clear and executed using approved tools, processes, and workflows- Facilitate internal and external relationships, allowing for regular and candid discussion of change management, priorities, risks and/or impacts on project plans- Continuously analyze and improve project workflows and processes using current tools as well as testing and implementing new systems and software, to optimize efficiency, transparency and scalability.
EDUCATION
RED Academy
User Experience Design Foundations
The Art Institute of Vancouver
Graphic Design and Foundation for Design
Project Management Institute
Certified Associate in Project Management, Project Management
Lighthouse Labs
Intro to Web Development
SKILLS
ABOUT KAILEY THIRLWELL
Creative Operations Leader with 10+ years bridging brand, creative, marketing, and media teams to deliver campaigns, business communications across digital, social, e-comm, and traditional channels. Proven success managing multi-million-dollar budgets, leading end-to-end production, and overseeing scalable project management workflows for hundreds of creative executions annually. Recognized for building cross-functional stakeholder alignment, implementing workflow governance, and optimizing creative operations to reduce friction and improve quality, clarity, and efficiency across teams.
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