Kaileshwaran Sivasankar

About Kaileshwaran Sivasankar

Fraud ops | claims and disputes | compliance and arbitration | card not present

Experience

1. Banking Operations New Associate

   Accenture

   Jul 2024 — Present · Chennai, IN

   Fraud Analyst in Master card Debit chargeback. Responsible for processing and resolving disputes/claims related to debit card and ATM transactions. Handling Master-card Debit chargeback and Pre-Arbitration. Processed and managed chargeback claims, gathering critical information from customers, analyzing account activity, and ensuring precise documentation for fraud investigations. Conducted detailed research on disputed transactions, providing timely updates on the status of chargeback claims and ensuring resolution in accordance with company policies. Identified potential fraudulent activity and trends through thorough account review, recommending improvements to mitigate chargeback risks and enhance the overall customer experience. Demonstrated strong customer service skills by handling chargeback disputes, answering inquiries, and working with customers to resolve issues while maintaining high standards of professionalism. Serves as a primary point of contact for clients, managing correspondence and executing client requisites with a strong understanding of business needs. Conducts independent analysis of chargeback trends, fraud cases, and policy interpretation to enhance operational efficiency. Ensures regulatory compliance by maintaining client accounts and processing chargebacks in adherence to financial guidelines and policies. Investigates and resolves client disputes, transaction discrepancies, and fraud-related cases, minimizing financial risks and losses. Led investigations of chargeback disputes related to unauthorized EFTs, adhering strictly to Reg E timelines and procedures to resolve cases promptly. Collaborated with internal teams and escalated complex chargeback fraud cases to senior team members to ensure thorough investigation and resolution. Worked with colleagues across departments to improve processes and reduce chargeback occurrences.