Kailee Urban
- Role
- Global Director of Customer Support at Fullstory
- Location
- Charlottesville, VA, US
- LinkedIn followers
- 500 followers
About Kailee Urban
Global leader of Customer Support + Digital Success with 12+ years of experience in…
Experience
Global Director of Customer Support
Aug 2022 — Present
Coaches and mentors Technical Support Specialist and Support Engineering managers. Sets the vision and strategy for global Support organization. Focused on employee experience and system efficiency in order to provide a exceptional value to our customers through industry-leading support.
Education
University of Virginia
Bachelor of Fine Arts (BFA), Architectural History with a Minor in Art History and Architectural Design
2005 — 2009
Skills
- Microsoft Office
- Nonprofits
- Project Management
- History
- User Experience Design
- Program Development
- Team Management
- User Experience Testing
- Art History
- Public Speaking
- Software Integration
- Archaeology
- Management
- Social Media
- Museum Collections
- American History
- Transportation
- Leadership
- Museums
- Bug Tracking
- Customer Retention
- User Experience
- Historical Research
- Customer Service
- Museum Education
- Performance Metrics
- Event Planning
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