Kailash Joshi
🔹 Major Incident Manager | 6+ Yrs Experience | Expert in Critical Incident Resolution, RCA & ITIL Processes | Proven Leader in Driving Service Restoration & Continuous Improvement 🔹
- Role
- Major Incident Manager at Capgemini
- Location
- Faridabad, IN
- LinkedIn followers
- 500 followers
About Kailash Joshi
Results-driven Major Incident Management professional with over 6 years of experience leading cross-functional teams to quickly resolve major incidents and ensure rapid service restoration. Skilled in managing high-impact incidents, driving collaboration with stakeholders, and continuously improving incident, problem, and change management processes. Actively involved in root cause analysis and post-incident reviews to strengthen operational resilience. Known for strong leadership and clear communication, enabling timely resolutions and reducing recurrence of critical issues.
Experience
Major Incident Manager
Sep 2021 — Present
Lead and coordinate major incident response, ensuringprompt restoration of services and communication withstakeholders.Collaborate with Problem Management teams to identifyrecurring incidents, investigate root causes andimplement preventive measures.Oversee the complete life cycle of the ITIL IncidentManagement Process in accordance with organizationalstandards, managing Severity-1 and Severity-2 incidents.Support Change Management processes by ensuringchanges to critical systems are assessed, reviewed andimplemented with minimal risk.Serve as the primary point of contact during criticalincidents, providing status updates and resolvingescalations promptly.Manage cross-functional teams, including IT, Operations,and external vendors, to ensure efficient incidentresolution.Escalate incidents based on predefined thresholds and ensure proper documentation oftimelines and resolutions for post-incident analysis.Possess comprehensive knowledge of Problem, Change and Request Management processes.Take ownership of resolving outages by implementing workarounds or permanent fixes, whilefostering process enhancements and updating the knowledge base
Education
Central Board of Secondary Education
Senior Secondary
2001 — 2002
The University of Northampton
Master of Business Administration (M.B.A.)
2009 — 2011
Maharshi Dayanand University
Bachelor of Engineering (B.E.)
2002 — 2006
Central Board of Secondary Education
Maths & Science
1999 — 2000
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