Kailan Britton

About Kailan Britton

I’m a luxury brand and client experience professional with experience in high-end retail, executive support, and brand operations. I currently work at RH as a Gallery Client Relations Associate, delivering elevated client experiences while supporting sales, operations, and showroom excellence.Previously, I shaped brand strategy and executive initiatives as Marketing Manager and Executive Assistant at QR8 Group and expanded cross-functional leadership as Marketing Coordinator at FGPG. I also gained international leadership experience in Seoul with Avalon English, managing teams and programs across cultures.I hold an MBA from California State University, Long Beach, where I focused on marketing, management, finance, accounting, HR, and information systems. I’m passionate about creating polished client experiences and building strong, strategic brands.

Experience

1. Gallery Client Relations Associate

   RH

   Jul 2025 — Present

   Luxury Concierge and brand ambassador for Restoration Hardware (RH), delivering a polished, client driven experience aligned with the brand’s vision and values- Welcome and engage clients by providing way finding, appointment coordination, and seamless support for RH Interior Design Services- Support overall Gallery performance by assisting the sales floor, generating personal sales, and leveraging extensive product knowledge and in-depth understanding of Gallery floor plans- Optimize daily operations by managing scheduling and floor coverage through Dayforce and Daily Blueprint, ensuring efficient team execution- Draft and execute professional client communications and provide leadership with guest feedback to continuously elevate the customer experience- Maintain a refined, organized, and luxury showroom environment while thriving in a fast-paced, team-oriented setting.

Education

• California State University, Long Beach

  Bachelor of Science - BS, Marketing/Marketing Management

  2017 — 2020

• Marina High School

  Graduated with High Honors and Scholar of Distinction

  2013 — 2017

• California State University, Long Beach

  Master of Business Administration - MBA, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES