Kaila Gregory

WORK HISTORY

SKILLS

ABOUT KAILA GREGORY

An inspirational leader with experience & a sustained record of success in the Customer Experience marketplace. Extensive background in diverse service operations, managing strategic change across all levels within the Wealth Management division. An outstanding team player, who through a collaborative approach creates robust strategies to translate vision into achievements. Demonstrates strong analytical, problem solving & decision-making skills with a passion for customer care together with excellent communication skills. Recent assignments- Extensive personal experience of strategic development/delivery of both simple & complex solutions to enhance Customer Experience- Positive stakeholder engagement (internal/external); turned a loss-making division of the business into a profit-making area within 6 months- Part of a small team who introduced & embedded Salesforce CRM into the organisation- Launched a specialist sales & support structure within 4 months- Chaired senior level committees to align future strategies ensuring support mechanisms were in place- Led strategic review to transform support for Sales and Financial Adviser achieving efficiency, reduction in cost and an improved Customer ExperienceI am passionate about Customer Experience and ensuring the right outcomes for Customers. I am an outstanding team player who thrives under pressure and who works collaboratively with others. I have demonstrable experience of positive stakeholder management across levels of management and have successfully built productive working relationships both internally and externally. I am instrumental in influencing cultural changes across organisations & have led teams in both operational & sales environments.Others would describe me as Loyal, Passionate, Honest, Trustworthy, a Team Player and Diligent.