Kaila S.
CPG Sales Ops | Fulfillment, Logistics, & Customer Excellence 🌱
- Role
- Operations Coordinator at Caliwater
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Operations Coordinator
Oct 2025 — Present
Process and revise distributor purchase orders via EDI and manual entry, verifying pricing, discounts, and order accuracy- Quote and schedule transportation for all outbound orders, selecting cost-effective and efficient freight options through fulfillment- Resolve customer order issues, subscription adjustments, and inquiries across inbox and Klaviyo SMS with empathy and clarity- Create customer support macro responses to improve efficiency while thoughtfully personalizing each interaction- Partner with deductions teams to validate invoices and resolve discrepancies, providing required documentation (BOLs, PODs, packing lists)- Create, improve, and maintain SOPs, including standardized order terms and shipping schedules to support efficiency and forecasting- Build and maintain strong relationships with buyers, carriers, and customers through clear, solutions-focused communication- Serve as the main point of contact for sales, retailer, and partner onboarding forms and documentation- Prepare and distribute weekly PO, stock status, and voids reports to support Sales and Supply Chain visibility
Education
Los Angeles Film School
Music Production
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