Kai Zhang
Director, s 4hana Order to Cash, Coe Na, Customer Success @SAP
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WORK HISTORY
Director, s 4hana Order to Cash, Coe Na, Customer Success @SAP
Newtown Square, PA, US
Work on both S/4 order to cash cloud and on-prem version, perform functional design review, technical optimization and proof-of-concept project.Developed multiple pilot features at key customers being incorporated into S/4HANA standard. Perform mission critical support, root cause analysis and escalation management.Lead a team of 15+ experts delivering SAP premium services to North America customers with an annual revenue of $6 million+. Position and scope engagements with various level of management in customer\'s IT organization.Drive roll-out of SAP service offering to guide customers through their S/4HANA migration journey. Refine positioning and delivery methodology and grow service revenue from 0 to $2 million in 1 year.
SKILLS
ABOUT KAI ZHANG
Hands on experience: 10+ years with SAP Order to Cash technical / functional tasks, worked/working with some of the largest SAP installations in the world; Escalation management: Mission critical support for both on-prem and cloud solutions, in depth practical knowledge with SAP performance optimization and tuning, root cause analysis and scalability improvement;People management expertise: Leading a team with 15+ experts, recruit, develop and retain best-in-class team;
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