Kahlil Claud

IT Configuration Management Specialist ll @Agile Defense

Norfolk, VA, US

Develop, implement, and maintain IT configuration management processes, policies, and standards. • Maintain and update the Configuration Management Database (CMDB) to ensure accuracy and completeness. • Monitor configuration items (CIs) throughout their lifecycle, ensuring compliance with organizational policies. • Collaborate with IT teams to identify, record, and track changes to infrastructure and applications. • Perform configuration audits and reconciliations to validate data integrity. • Support change management processes by providing impact analysis and configuration reports. • Work closely with service management, infrastructure, and security teams to minimize risks associated with changes. • Generate dashboards and reports to provide visibility into configuration health and compliance. • Participate in IT service delivery improvement initiatives by leveraging configuration data insights.

College and Career Academy at Pruden

Information Technology

Intellectual point

Computer/Information Technology Administration and Management

Strayer University

Bachelor's degree