Kahlil Addison
Results-oriented professional with a proven ability to deliver projects on time and within budget.
- Role
- Workforce Analyst at Iron Mountain
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Kahlil Addison
I am a results-oriented leader with recent experience as a workforce analyst and customer service manager. I have a proven track record of success in improving efficiency, productivity, and customer satisfaction. I am passionate about using data and my skills to make a positive impact on organizations. I am always looking for new opportunities to use my skills and experience to make a positive impact. If you have any opportunities that you think would be a good fit for my skillset, please do not hesitate to reach out to me.
Experience
Workforce Analyst
Jul 2021 — Present · Atlanta, GA, US
Responsible for analytics on Salesforce project management(SAC Reporting) and trends as it relates to customer service case load.• Provide forecasting and phone analysis support. • Manage staffing analysis reporting.• RTA & Queue Monitoring for local Customer Care center.• Lead daily case management calls with operations team on site and in different regions.• Able to work independently and complete assigned special projects.
Education
Claflin University
Barchelors of Science, Marketing
2004 — 2008
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