Kaelin Vu

About Kaelin Vu

Kaelin is a Self-Love Coach, podcaster, and life enthusiast. She shares the wisdom she learned along the way of healing herself with others. Her mission with her podcast and life coaching service is to help as many women as possible feel empowered to be their authentic selves by connecting with their own self-love. Contact:(65••••••86 Email: h••••@kaelinvu.comCoaching Website: Website: and Apple Podcasts: Search \"Dear Lovely Universe\".

Experience

1. Customer Service Manager

   Kerri Ferhaoui

   Oct 2020 — Present · Hawthorne, CA, US

   Provided expert support to clients and potential patients through various online platforms, including email, live chat, and social media, ensuring timely and accurate responses to inquiries related to medical services, treatments, and special offers.Managed and resolved a high volume of customer queries regarding the HCG weight loss program, including details about pricing, benefits, and scheduling appointments, contributing to a 25% increase in program enrollments.Played a key role in promoting the August special offer of 20% off the HCG program, resulting in a significant uptick in patient interest and bookings during the promotional period.Collaborated closely with the marketing team to ensure consistent messaging and effective communication of special promotions, new services, and other relevant updates to the customer base.Utilized CRM systems to document and track patient interactions, maintaining accurate records and ensuring all follow-up actions were completed to the highest standard.Received consistently positive feedback from patients for providing compassionate, informative, and efficient service, contributing to a strong reputation for the clinic’s customer care.Trained new customer service staff on best practices, service protocols, and the specific needs of Revitalife Medical Center’s clientele, helping to maintain a high standard of service across the team.