Kaeley Doyle

About Kaeley Doyle

I’m a strategic client success and account management professional with 10+ years of…

Experience

1. Client Success Manager

   iHeartMedia

   Jan 2023 — Present

   Work on the National Digital team and work directly with clients, agencies, and internal teams, and manage digital media campaigns across various industries, for enterprise accounts, including: Proctor & Gamble, Spectrum (Charter Communications), McDonald\'s, Visa, Verizon, Sony, IKEA, Volkswagen, Chevron, General Electric, Warner Brothers/Universal Pictures/Paramount+, Bosch, Highmark, Dunkin Donuts, Dairy Queen, Subway, Wendy\'s, UPS Store, HarperCollins, Trane Heating & Cooling, American Standard, Famous Footwear, Scott\'s Company, Ferrara Candy Company, Keystone Honda Dealers, Wix.com, Celsius, Honey Dew Donuts, Punk Bunny Coffee• Manage digital advertising campaigns & projects, including but not limited to: conducting kick-off calls, ensuring creative launch, campaign execution, completing campaign reporting, monitoring performance and optimizing campaigns to ensure client’s campaign goals are achieved and campaign delivers in full, completing quarterly business reviews, communicating with the client/agency daily, troubleshooting any technical issues that arise, completing billing, ensuring full invoicing, and securing campaign renewals• Manage a book of business of digital campaigns including: display, audio (radio & podcast), mobile app, mobile web and tablet, native, social (Instagram, Facebook, TikTok, SnapChat), and programmatic campaigns • Present campaign insights, optimization recommendations, data, and metrics during client meetings• Play a key role in campaign renewals by providing excellent customer service, and ensuring campaigns deliver full budget and deliver on all KPIs• Build strong relationships with sales executives, internal teams, and agencies including but not limited to: Horizon, Dentsu, Publicis Groupe, Carat, iProspect, Mediagistic, Omnicom, Hearts & Sciences, RPA, Media Monks, Cooper-Smith, Wieden & Kennedy, Mediabrands Worldwide• Mentor and train client success managers and account coordinators

Education

• Northeastern Illinois University

  Master's degree

  2018 — 2020

• The Ohio State University

  Bachelor’s Degree

• The College of Global Studies at Arcadia University

  Business and Advertising

Skills

• Client Relationships Strengthening
• Salesforce.com
• Roi Strategies
• Proposals
• Digital Marketing
• Strategic Planning
• Programmatic
• Direct Response
• New Business Generation
• Rfp Generation
• Invoice Processing
• Strategic Account Development
• Strategic Account Growth
• Strategic Sales
• Exceed Sales Goals
• Generating Revenue
• Strategic Account Acquisition
• Client Services
• Cpm
• Employee Training
• Advertising Sales
• Key Account Relationship Building
• Presenting Proposals
• Moat
• Cpa
• Mobile Advertising
• Freewheel
• Cross-Screen Advertising
• Microsoft Word
• Exceeding Quotas
• Cpd
• Kantar
• Client Relations
• Relationship Management
• Account Management
• Doubleclick for Publishers
• Digital Video
• Comscore
• Client Development
• Revenue & Profit Growth