Kady Shell

Sr. Consultant, Program Mgr at ServiceNow Elite Partner:InfoCenterServiceNow Memphis Area SNUG LeaderCSA | CIS-SPM

Role
Sr Consultant Program Manager at Infocenter
Location
Memphis, TN, US
LinkedIn followers
500 followers

About Kady Shell

MBA and Executive Certification in Project Management- Selected for the STEP (Seniors Training for Excellence Program) program at CBRE - a management training and fast track course for Senior team members- 15 years of experience communicating between IT and functional teams as a business analyst- 10 years of experiencing managing and organizing large, cross functional projects for enterprise initiatives- Experience introducing and training corporate wide procedures for Requirements Management- Analyze and recommend process improvement opportunities to achieve procedural efficiencies- Experience administrating and using Blueprint Requirement Center, HP Quality Center, SharePoint 2010, JD Edwards, Insight Software Reporting, ServiceNow, BOX, and PeopleSoft- Implement test management process utilizing Quality Center as the central repository for all test management and progress reporting- Experience creating and implementing test plans and reporting results according to predefined metrics- Created and implemented system issue tracking SharePoint site to track system defects during the UAT phase of system implementation- Facilitates post-project reviews to capture learning for future projects and potential benefits- Facilitates continuous process improvement by developing and executing innovative and creative solutions to business and technical challenges- Oversees and administers a project management platform (e.g, ServiceNow) for capturing project requests, facilitating project descriptions and analysis, determining project prioritization and selection, and monitoring ongoing project performance- Periodically evaluates, innovates, and recommends new enhancements for project and change management platform and solutions in collaboration with key stakeholders- Develops business cases and requirements for expansion of platform use or new functionality and ensures implementation supports EPMO requirements and aligns with the broader digital transformation strategy- Establishes and manages positive working relationships with internal and external stakeholders, partners and third-party vendors to help MAA implement business process efficiencies and improvements.

Experience

  1. Sr Consultant Program Manager

    Infocenter

    Nov 2022 — Present

Education

  • Christian Brothers University

    Master of Business Administration (MBA), Project Management

    2011 — 2013

  • Christian Brothers University

    Executive Certification in Project Management

    2013 — 2013

  • Christian Brothers University

    BA, English for Corporate Communication : Magna Cum Laude

    2006 — 2010

  • TIPTON ROSEMARK ACADEMY

    Honors Diploma

Skills

  • Financial Reporting
  • Quality Assurance
  • Sap
  • Change Management
  • IT Management
  • Project Planning
  • Certified Project Manager
  • Business Process
  • Requirements Gathering
  • Sharepoint
  • Testing
  • Business Process Improvement
  • Project Portfolio Management
  • Requirements Analysis
  • Customer Service
  • Test Cases
  • Analysis
  • Accounting
  • Team Leadership
  • Software Documentation
  • Sdlc
  • Pmo
  • Leadership
  • Project Management
  • Visio
  • Quality Center
  • Management
  • Business Analysis
  • Process Improvement
  • Business Intelligence
  • Software Project Management
  • Troubleshooting

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Kady Shell — Sr Consultant Program Manager at Infocenter in Memphis, TN, US | Unifers