Kadija Werkenthin
Leader, Customer Success West @Cisco
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WORK HISTORY
Leader, Customer Success West @Cisco
Austin, TX, US
Managed a segment of 115 customers across 5 products worth ~60 million dollars in Annual Recurring Revenue·Documented “roles and responsibilities” best practices when working on a cross functional team; Identified and communicated customer feature request trends to Product Management through a monthly touchpoint where annual occurring value at risk per feature is highlighted.·Provided Strategic Leadership for various business initiatives; launching of a new product, Cisco Secure Access and getting teams ready, highlighting business wins and gaps through Quarterly Business Reviews presented to Cross functional Sr. Directors·Implemented monitoring process to measure NRR, GRR and other KPIs more closely ensuring a more accurate forecast by 23% YoY
EDUCATION
Mary Institute and Country Day School
High School
National Taiwan University
Bachelor’s Degree, International/Global Studies and Chinese
Monash University
Bachelor’s Degree, International/Global Studies, and Chinese
University of Wisconsin-Madison
Bachelor’s Degree, Chinese Language and Literature, and International Studies
ABOUT KADIJA WERKENTHIN
I\'m a Leader of Customer success who specializes in Cybersecurity SaaS products, empathetic leadership and cross-functional teams. I have a track record of collaborating with internal stakeholders to solve large problems and mitigate systemic risk among a customer base. As a leader, I believe in building a team of detail-oriented problem solvers
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