Adham Khedr

About Adham Khedr

I\'m an Information Security Analyst focused on threat detection, incident response, and…

Experience

1. Technical Support Associate

   Amazon

   Sep 2022 — Present · Staten Island, NY, US

   Provided hands-on technical support across the fulfillment center, including connecting mini PCs to monitors, troubleshooting HDMI and screen configuration issues, and managing power-related problems. Ensured seamless operation of all IT equipment, contributing to the efficiency of daily operations.Managed the setup, configuration, and troubleshooting of various devices including thermal desktop printers, label machines, tape machines, and different types of scanners. Ensured that all devices were correctly connected to PCs and functional, maintaining productivity on the warehouse floor.Performed comprehensive cable management, replacing power cords, HDMI cables, and other essential connections to maintain a clutter-free and safe working environment. Conducted hardware maintenance, including the reset and repair of mini PCs and other electronic devices.Assigned and managed repair tickets, coordinating with relevant teams to ensure timely resolution of technical issues. Facilitated efficient repair and replacement processes, minimizing downtime and ensuring that all equipment was fully operational.Utilized advanced skills in Microsoft Word, PowerPoint, and Excel to create and manage documents, reports, and presentations. Leveraged these tools to support operational tasks, streamline processes, and enhance communication within the team.

Education

• John Jay College (CUNY)

  Bachelors of Science, Computer Science and Information Security

• Western Governors University

  Bachelor of Science - BS, Cybersecurity and Information Assurance