Santosh Kadam

About Santosh Kadam

Accomplished leader with nearly 19 years of experience in Automobiles, Operations After Sales Service, Customer Satisfaction, Quality Assurance, Business Excellence, Service Planning, Dealer Operations, Dealer Profitability, and Dealer Management & Training to dealership Manpower.• Proven leadership in driving after-sales service operations with a strong focus on enhancing customer satisfaction, service efficiency, and lifecycle value of products.• Training to dealer to improve soft skill, technical knowledge and avoid repeat customer concern to increase Customer Satisfaction• Directed technical and commercial operations to streamline service delivery, ensure operational excellence, and optimize cost-to-serve across business units.• Cultivated strong partnerships with dealer principals to align business goals, enhance service efficiency, and drive revenue growth and profitability.• Drove warranty cost reduction and product reliability improvements by analyzing failure trends, identifying root causes, and implementing data-driven corrective actions across field and dealer networks.• Expanded service network footprint through strategic dealer appointments, drove higher service share and market coverage.• Built and nurtured high-performing teams by organizing structured SA/WM/CRM meets focused on skill development, performance alignment, and service excellence.• Ensured seamless interdepartmental coordination across Sales, Service, and Spares functions to deliver aligned business outcomes and enhanced customer experience.• Conducted periodic business plan reviews with dealer principals, providing strategic guidance to drive revenue growth, operational efficiency, and profitability.• Demonstrates decisive leadership in service operations, overseeing processes such as revenue management, dealer profitability, spares and lubricants, customer satisfaction (CSI), complaint resolution, and client requests; trained dealer teams and executed impactful BTL initiatives including dealer meets, PWO events, and company campaigns

Experience

1. Assistant Manager

   Suzuki Motorcycle India Private Ltd

   Jan 2026 — Present · Gurugram, IN

   Manage and oversee the spare parts inventory system.• Develop and implement spare part incentive policy to increase spare part business for SMIPL and dealership.• Increase First Fill Ratio to fulfill dealership and market Requirement.• Ensure timely procurement and availability of spare parts.• Coordinate with vendors and suppliers to maintain inventory levels.• Forecast spare parts requirements based on part usage and wear.• Monitor and control inventory costs and budgets.• Develop and enforce procurement procedures and policies.• Prepare reports on inventory status and key metrics.• Collaborate with maintenance, repair, and operations teams for parts requirements.• Preparing and Monitoring Spare Part Pricing data.• Supporting sales team with accurate and timely pricing inputs.• Handling pricing-related analysis and documentation• Coordinating with internal stakeholders for pricing approvals

Education

• Pune University

  12, Science

  1998 — 2001

• Pune University

  10

  1997 — 1998

• PDEA College of Engineering

  Mechanical Enginner, Mechanical Engineering

  2001 — 2005