Kadali Lakshmi Srikanth

About Kadali Lakshmi Srikanth

3 years of experience in IBM B2B Sterling Integrator, SQL, Windows OS and ITIL as a production support engineer and Providing L1 and L2 Support and delivering the value-added services to the client.* Good working skills in SQL, ITIL Process.*Support IBM Sterling B2B Integrator, a transaction engine for managing and automating complex B2B interactions and EDI (Electronic Data Interchange).*Troubleshoot and resolve issues related to file transfers and data translations between application teams and external partners.* Monitoring and resolving all the Priority P1, P2,P3,P4 ticketsGood understanding on Incident Management, Service Request Management, Change and Probelm management.* Excellent communication, interpersonal skills, confidence and poised in interaction with individuals at a levels. Handled different Application issues simultaneously.* An effective team member with excellent interpersonal and problem-solving abilities. Skills at handling multiple tasks and modules simultaneously.* Responsible for troubleshooting and resolving first level application related issues.* Responsible in transferring proper application knowledge to new resources in an efficient understanding manner.* Good experience on the ITIL process.* Good knowledge on application and infrastructure monitoring Tools.* Good experience on Service now, IBM B2B Sterling Integrator tool* Good experience to follow up with Infra teams and address the issues based on the priority.

Experience

1. System Engineer

   Tata Consultancy Services

   Jul 2024 — Present · Hyderabad, IN

Education

• Swarnandhra College of Engineering & Technology, Narasapur. PIN -534275 (CC-A2)

  Bachelor of Technology - BTech