Kacy Schwartz
Support Operations Leader | Global Teams & Customer Experience
- Role
- Client Support Director at Splitit
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Kacy Schwartz
Providing a great customer experience is my passion, and I bring professionalism and a…
Experience
Client Support Director
Jan 2024 — Present · Atlanta, GA, US
Client Support Director — Splitit (2024–Present)Lead 24/7 global support team across multiple time zones for 450+ B2B fintech merchantsLaunched AI chatbot, reducing transfer-to-agent rate from 30% to under 15% and deflecting 400+ tickets/monthAchieved 92% First Response and 79% full resolution within 24 hours in 2025Built KPI dashboards, QA program, SOPs, and training curriculumImproved Trustpilot score from 3.8 to 4.3 in 12 months using insights from CSAT and QAAligned support strategy with product, risk, and executive OKRs
Skills
- Coaching
- Data Analysis
- Nonprofits
- Key Account Management
- Coordination
- Project Planning
- Leadership Development
- Program Development
- Team Building
- Management
- Curriculum Design
- Non-Profits
- Time Management
- Strategic Planning
- Research
- Microsoft Office
- Sales
- Email Marketing
- Team Leadership
- Social Networking
- Powerpoint
- Marketing
- Typing
- Organizational Development
- Nonprofit Organizations
- Business Development
- Instructional Design
- Social Media
- Program Management
- Training
- Staff Development
- Grant Writing
- Leadership
- Aviation
- Customer Service
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.