Kaci Henry
Program Manager
- Role
- Program Manager at Summit Group
- Location
- Lakewood, OH, US
- LinkedIn followers
- 500 followers
About Kaci Henry
Strategic leader with expertise in designing scalable technical solutions, driving data-driven decisions, managing client relationships, and delivering complex projects on time and under budget. Proven ability to build high-performing teams, optimize operations, and foster inclusive, results-driven workplace cultures.
Experience
Program Manager
Feb 2023 — Present
Developed responsive, accessible HTML/CSS for web, email, and CMS platforms, ensuring compliance and performance optimization. Built dashboards and reports (Excel, Power BI, SQL) to visualize KPIs, automate reporting, and support forecasting. Led client implementations and recognition programs by defining scope, gathering requirements, configuring systems, and delivering training to drive adoption and engagement. Streamlined operations by creating SOPs, optimizing workflows, and implementing technologies to improve efficiency and profitability. Served as primary client liaison, cultivating strong relationships through issue resolution, strategic guidance, and regular milestone reviews.
Education
Kent State University
Bachelor's degree, Public Communications
2011 — 2016
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