Kaci P.

About Kaci P.

High-Impact Learning and Development Leader | Project ManagerI design and deliver training that works in the real world. My programs get people job ready faster, improve performance, and drive measurable business results. I combine the skills of an educator, project manager, and business partner to turn learning into action.As a Learning and Development professional and Project Manager, I lead large scale training initiatives that improve performance, ensure compliance, and enhance safety. At Black Hills Energy, I oversee the full training lifecycle for new hire utility workers across Arkansas, including needs analysis, instructional design, curriculum development, facilitation, and evaluation.I helped redesign one of our required new hire core courses to include OQ aligned content, hands on simulations, and scenario based coaching that reflects real world job conditions. I manage projects from planning through implementation, partnering with operations, safety, compliance, and IT to build systems and processes that make learning sustainable and performance measurable.Core skills include instructional design, adult learning theory, curriculum development, eLearning, LMS administration, program evaluation, stakeholder management, process improvement, and change management. I am experienced in facilitating both in person and virtual training, creating technical and compliance content, and managing timelines, budgets, and deliverables.I began my career in education and bring that same commitment to clarity, engagement, and results into corporate training. My approach is collaborative, data driven, and outcome focused.

Experience

1. Technical Trainer & Operator Qualification Evaluator

   Black Hills Energy

   Aug 2022 — Present · Fayetteville, AR, US

   Designs and delivers technical training programs aligned with compliance, safety, and performance standards in the natural gas utility industry.Develops curriculum and training materials, including manuals, presentations, and hands-on activities, tailored to various learning styles and job functions.Leads in-person and virtual instructor-led training (VILT) sessions, promoting learner engagement and knowledge retention through real-world application.Conducts operator qualification (OQ) task evaluations to verify employee competency using performance-based methods, including hands-on demonstrations and verbal assessments.Maintains accurate and detailed training records, evaluation data, and documentation in compliance with PHMSA and company regulatory requirements.Collaborates with subject matter experts to design, revise, and improve training content that supports field operations, damage prevention, and public safety initiatives.Provides actionable feedback and coaching to employees, mentors, and supervisors to foster continuous development and reinforce a strong safety culture.Supports the development, rollout, and tracking of training pathways and qualification records across teams, helping to streamline onboarding and career progression.Plays a key role in aligning training initiatives with organizational goals, ensuring teams are prepared, qualified, and confident in executing high-risk tasks.

Education

• Allen High School

  High School Diploma

• University of Arkansas

  Master of Arts - MA, Teaching

• University of Arkansas

  Bachelor of Science - BS, Early Childhood Education

  2007