Kacie Parker

About Kacie Parker

My goal is to contribute to the success of a company while embracing its vision. I strive to be in a position in which my creativity is valued and innovation and imagination are emphasized. I am a collaborative person, with strong leadership and interpersonal skills, who can guide a team towards organizational goals and objectives.

Experience

1. Director, Sales Enablement

   Merative

   Oct 2022 — Present

   Lead a team of nine cross functional sales enablement individual contributors and managers supporting six GTM and channel teams- In six months transformed the sales enablement team by creating a sales enablement charter, strategy with roadmap, setting team expectations, establishing a culture of high performance, and identifying quick and long term wins to drive sales results- Established productive and trusting relationships with sales leadership to help identify enterprise and nuanced business needs of the sales organization, creating and executing on quarterly enablement roadmaps- In four months created a product Foundational > Proficient > Expert level certification strategy and program, certifying sellers on nine products, resulting in 100% passing rate and adoption of company messaging and expectations- In the first six months I created a scalable and repeatable onboarding strategy, revamping the legacy process, and led the team to execute on the plan and established a systemic onboarding process for GTM. Including identifying KPI’s to measure success- Established a prospecting program to drive a sales pipeline. This program included rolling out ZoomInfo and Salesloft, driving adoption of all sales tools (Salesforce, ZoomInfo, LinkedIn Sales Nav, Salesloft, Seismic) through reinforcement training/documentation, establishing pipeline committees and prospecting training. This has resulted in an increase of trackable pipeline activities, such as number of emails/calls, meetings, content shared, etc.

Education

• California State University, Fullerton

  Bachelor's degree, Liberal Arts and Sciences/Liberal Studies

  2009 — 2010

Skills

• Customer Service Management
• Customer Retention
• Customer Service Training
• Incentive Programs
• Event Planning
• Training Delivery
• Training
• Customer Satisfaction
• Call Centers
• Coaching
• Customer Experience
• Sales
• Consulting
• Management
• Customer Service
• Call Center Development
• Microsoft Office
• Social Media
• Development & Delivery of Training
• Leadership
• Team Leadership
• Process Improvement
• Operations Management
• Culture Change
• Employee Training
• Quality Assurance
• Analysis
• Team Building
• Crm
• Leadership Development
• Human Resources
• Outsourcing
• Team Management
• Salesforce.com
• Public Speaking
• Strategy
• Strategic Planning
• Performance Management