Kacie Staples

About Kacie Staples

I’m an operations-focused account manager with a background in research, marketing, and…

Experience

1. Account Operations Manager

   Morey Group

   Mar 2023 — Present · Charleston, SC, US

   I’m Lead operational strategy and execution across client accounts, including survey research for zoos, aquariums, and museums nationwide. • Oversee project timelines, data collection, client communications, and deliverables across visitor and member research programs. • Translate complex visitor and membership data into actionable insights to support institutional pricing, engagement, and strategic planning. • Manage internal workflows and account health, including billing, vendor coordination, and proofing of reports and proposals. • Serve as a cross-functional liaison between client service and analytics teams to ensure quality control and on-time delivery. • Champion internal process improvements, optimizing team productivity and ensuring consistency across all project documentation. • Maintain high client satisfaction through responsive support, clear communication, and problem-solving under pressure. • Provide day-to-day leadership and operational support to a high-performing, all-women team in a hybrid office environment.

Education

• Spring Hill College

  Bachelor of Science (B.S.), International Studies

  2011 — 2015

Skills

• Microsoft Office
• Creativity
• Organization
• Adobe Photoshop
• Facebook
• Illustrator
• Adobe Illustrator
• Public Policy
• Event Planning
• Microsoft Word
• Student Leadership
• Organization Skills
• Social Media
• International Logistics
• Social Networking
• Research
• Public Speaking
• Leadership
• Time Management
• Customer Service
• Photoshop
• Fundraising
• International Relations
• Powerpoint
• Microsoft Excel
• Microsoft Powerpoint
• Crisis Management