Kacey Baker

About Kacey Baker

After graduating from Georgia Southern University with a Bachelor’s degree in Marketing and a Corporate Sales Emphasis, I started my sales career as an outside sales rep with UniFirst before transitioning into the tech space where I was a BDR for Zendesk. I learned I enjoy the relationship aspect of working and am now so excited to be a CSM with Zendesk. I love connecting with customer and cultivating both working and personal relationships, while I get to know who I meet with, I also take great pride in when customers make changes and see success! Feel free to connect and grow with me!

Experience

1. Scaled Customer Success Manager

   Zendesk

   Jul 2025 — Present

   As a Scaled CSM, I manage a book of business across unique accounts, partnering customers to optimize their instances and drive strategic growth. My focus is on transforming product adoption by closely aligning with my customers and co-creating tailored playbooks, roadmaps and workflows that meet their goals, needs and expectations. By creating these working customer relationships, I understand where my customers may experience challenges and roadblocks, whether that is due to the industry they are in or internal holdups. With this partnership, I proactively monitor account health, help secure renewals and identify possible areas of growth. I am passionate about building strong, trusted relationships with my customers. Seeing customers grow and meet, plus exceed their set goals, is so motivating because in turn, I know they see me as a trusted advisor and consultant!

Education

• Parker College of Business-Georgia Southern University

  Bachelor of Business Administration - BBA, Marketing, Minor in Management

  2016 — 2019