Kabita Sarkar
WFM - Mission Control Analyst (Offshore) @teleperformance
- Role
- Wfm Analyst at TP
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Kabita Sarkar
As a Mission Control Analyst (MCA), I specialise in workforce management, operational…
Experience
Wfm Analyst
Mar 2024 — Present · Mohali district, IN
Experienced Mission Control Analyst specializing in workforce management, real-time monitoring, and data-driven decision-making to optimize contact center operations. Proficient in NICE IEX, CMS Avaya, InContact CX-One, and Microsoft Power BI, I ensure efficient resource allocation, adherence to service levels, and continuous performance improvements.Skilled in real-time queue management, KPI analysis, scheduling adjustments, and reporting, I collaborate with leadership to drive operational efficiency and workforce optimization. Passionate about leveraging analytics and WFM strategies to enhance productivity and service delivery.
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