Kaamini Selvaraj

About Kaamini Selvaraj

Looking forward to a Challenging Career to continually pursue my passion and to expand my learnings, knowledge, and skillsSKILLS • Customer Communication• Critical & Executive Escalation Management• Planning and delivering Triages• Vendor Team Management• Engineering Team Engagement• Internal M365 Project Planning & Reporting• Exchange online Implementation & Administration• Migration from Exchanges servers on-prem• Azure Active Directory Sync and Federation• Security and Compliance management• Azure Active Directory SYNOPSIS• 12 years of Global experience in Customer communication and collaboration, Escalation management inclined to drive customer satisfaction. • Experienced in Client interactions, Presentations, training deliveries and Hiring across the globe.• End to end Management of aligned vendor team - Analyzing the trends, planning triages, setting monthly and yearly goals, Conducting team meetings, metric drives, and reporting to management team. • Preparing and presenting internal M365 Project Performance Reports comprising of all Key performance metrics Project progress, Risks/Issues, Achievements, Bottlenecks, Awaiting Decisions/Go-Aheads in review meetings with Leadership Team.

Experience

1. Technical Support Engineering Ic4

   Microsoft

   Aug 2018 — Present · Bengaluru, IN

   Handles complex and escalated customer issues by engaging directly with customers to understand their concerns and acting as a trusted advisor. Leads advanced troubleshooting efforts and delivers remediation for recurring or politically sensitive cases. Collaborates across teams and product lines to resolve intricate technical problems, coordinating with internal resources as needed.Drives end-to-end readiness initiatives and contributes to both content creation and overall readiness strategy. Provides actionable feedback to senior engineers and serviceability teams based on real-world customer interactions to influence product functionality and quality.Partners with engineering to investigate product defects, articulate business impact, and support resolution efforts alongside stakeholders and senior technical staff. Develops or contributes to automation tools and diagnostic solutions to enhance team-wide efficiency and effectiveness.Actively participates in case triage sessions and knowledge-sharing discussions to accelerate resolution and improve support outcomes. Supports the execution of strategic business initiatives in collaboration with customers and partners.

Education

• Bharathiar University, Coimbatore

  Bachelor of Science (BSc), Information Technology

  2010 — 2013

• P.K.D Matriculation higher secondary School

  Schooling

  1996 — 2010

• Alagappa Institute of Management, Alagappa University

  Master of Business Administration - MBA, Project Management

Skills

• Microsoft Exchange
• Escalations Management
• Troubleshooting
• Migration Expert
• Loss Prevention
• Team Management
• Team Leadership
• Stress Management
• Office 365
• Client Relations
• Spam Filtering
• Data and Mailbox Recovery
• Active Directory
• Windows Server
• Data Migration
• Critical Thinking
• O365 Mailflow and Connectors
• Case Management
• Adfs 2.0 Implementation
• Azure Ad Connect -Implementation and Troubleshooting
• O365 Trainer for Level 1 Engineers
• Set Up Federation and Org Relationship Between Forests
• Communication
• Crisis Communications
• Flexible Approach
• Analayse Outlook Logging
• Customer Service