Krishnakumar Ramachandran
Senior Engagement Manager @Tata Consultancy Services
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WORK HISTORY
Senior Engagement Manager @Tata Consultancy Services
GB
EDUCATION
Thiagarajar Polytechnic
Diploma, Electrical & Electronics Engg.
Liverpool John Moores University
Master of Business Administration - MBA, Business Administration and Management, General
Alagappa University
Bachelor of Computer Application, Computer Science
SKILLS
ABOUT KRISHNAKUMAR RAMACHANDRAN
20+ years of experience in IT Industry in various roles ranging from customer engineer, Team lead for Mission Critical Proactive Technical Services, Mission Critical Account Advocate, Escalation Manager, IT Project, Program and Service Delivery Manager7+ years of experience in Project management in Waterfall model & Agile methodologies. As a IT Project Manager handled various projects in Cloud Infrastructure setup, Cloud Application setup, Datacenter Migrations. Practicing Agile methodology as Scrum Master for DevOps Automation team.10+ Years for experience in Service Delivery involving L1, L2 technical support for Mission Critical customers for enterprise solutions such as HP Superdome Servers, SAN Storage\'s, SAN Fabric Switches. Handled high end customer\'s enterprise support end-to-end as Remote Support Account Advocate involving Proactive activities, Reactive Support & Escalation Management.Have immense experience in handling Technical Resources (L1,L2,L3, Engineering) as well as collaborating with Senior Management (Director, VP, CTO) in providing the status.Prince2 Practioner & ITIL V3 Foundation certified.
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