K Venkat Rao

Consultant @Deloitte

Hyderabad, IN

Worked closely with leadership and clients to coordinate the transition process from vendors from initial KT to go live. Experienced in direct client interaction, conducted KT sessions, and trained new hires, enhancing team efficiency and ensuring seamless knowledge transfer. Identifying process challenges, automation opportunities and addressing them accordingly. Processing critical customer’s lockbox transactions in Oracle. Follow-up with customers to provide remittance advice to apply the unapplied payments. Auditing the transactions regularly to make sure the quality is not compromised. Effectively communicating the findings, feedbacks and tips to increase efficiency and accuracy. Maintaining and updating SOP’s and trackers. Responsible for day to day operations of team & distributing the workload amongst the team members. Retrieve payment remittances from customer websites and E-mails. Proactive approach in resolution of unapplied cash. Active communication with internal customers and business unites in order to ensure smooth process of cash application. Initiate refund process to customers for all duplicate/overpayments through checks. Manage intercompany related transactions and post them to correct channels.

Calcutta University, Kolkata

B.com, Accounting and Finance

Shree Jain Vidyalaya

Higher Education, Accounts

Shree Jain Swetambar Terapanthi Vidyalaya

High School, English