Ken Tse
All things Workforce Engagement Management (WEM), Contact Center, Consulting, Solution Design, Product Management.
- Role
- Senior Consultant at Call Design North America
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ken Tse
With 20 years of experience in the Technology and Contact Center space, I am a proven…
Experience
Senior Consultant
Oct 2015 — Present
Implemented solutions as application and technical expert, which involved designing solutions and deploying software for contact centers on-premise and on cloud.Led consulting engagements with customers in need of WEM expertise by offering advice on how best to optimize their workforce and guidance on how to utilize software in conjunction with data to solve business problems in the following focus areas:* Workforce Management* Quality Management* Performance Management* Gamification* Business Process Outsourcing* Omnichannel
Education
University of New South Wales
Bachelor of Engineering
2002 — 2006
TAFE NSW
Certificate II in Information Technology
2001 — 2001
Skills
- Genesys
- System Deployment
- Mdx
- Performance Management
- Call Centers
- Workforce Management
- Process Improvement
- Change Management
- Microsoft Sql Server
- Iis
- Business Process Improvement
- Software Consulting
- Vendor Management
- Consulting
- Unified Communications
- Service Delivery
- Business Analysis
- Network Operations
- System Architecture
- Quality Management
- Oracle Sql
- Workforce Planning
- Contact Centre
- Sql
- Customer Experience
- Contact Centers
- Software Training
- Microsoft Servers
- Microsoft Sql Server for Business Intelligence
- Stakeholder Management
- System Design
- Operating Systems
- Call Center
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