K. Michelle Head
National Account Manager - Customer Success at Strive Health
- Role
- National Account Manager - Customer Success (Previously Strategy and Development) at Strive Health
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
National Account Manager - Customer Success (Previously Strategy and Development)
Jul 2021 — Present
Managed a portfolio of 4-5 enterprise-level accounts• Exceeded operational KPI goals in all markets by >10%• Key contributor to multimillion-dollar payer and ACO account performance, exceeding financial projections up to 20%• Utilized data and predictive analytics to provide strategic direction• Developed strong, long-lasting relationships with key client personnel• Developed and met annual and mid-range strategic plan targets for portfolio of 4-5 enterprise-level clients• Motivated matrix-managed staff to achieve and surpass goals• Partnered with General Managers to maintain oversight/accountability to P&L• Led the team on renewals and re-procurements leveraging my imbedded relationships with key client partners• Maintained deep familiarity of competitive market research
Education
Texas Woman's University
Bachelor's Degree, Bachelor of Science
2005 — 2010
University of New England
Master’s Degree, Science of Nutrition
2016 — 2018
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