K. Joel Kiskila
- Role
- Senior Director Cash Operations at Empower
- Location
- San Mateo, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Director Cash Operations
Jan 2023 — Present
Oversee daily transactions while being compliant with appropriate regulatory rules such as Truth in Savings, NACHA rules, EFT laws, etc. • Write all policy and procedures for internal operations and between partner bank. • Hire, train, develop, lead, and direct new hires to the department. • Identify and implement policy, procedure, and tools to effectively monitor transactions and install controls to stop money laundering, fraud, and suspicious activity to below industry fraud loss using a proprietary 3 layered approach. • Acquire, negotiate, and manage vendor relationships. • Recommend and develop new banking features and services based on company objectives.
Education
UC Santa Barbara
BA, Political Science, IR
Skills
- Financial Analysis
- Portfolio Management
- Cross Selling
- Relationship Management
- Customer Satisfaction
- Negotiation
- Sales Management
- Credit Cards
- Sales
- Mortgage Lending
- Mortgage Underwriting
- Loss Mitigation
- Consumer Lending
- Financial Services
- Call Centers
- Business Development
- Training
- Finance
- Credit Analysis
- Internet Banking
- Process Improvement
- Insurance
- Vendor Management
- Leadership
- Risk Management
- Change Management
- Coaching
- Customer Service
- Loans
- Business Planning
- Retail Banking
- Management
- Analysis
- Credit Risk
- Budgets
- Team Leadership
- Call Center
- Performance Management
- Payments
- Mergers & Acquisitions
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