K Haji Ali
Quality and Training Team lead. Ex-TBSS, Ex-Randstad, Ex-Nobroker & Ex-HGS
- Role
- Lead Training and Quality at Concentrix
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About K Haji Ali
Hi, Working as a Quality Specialist at Hinduja Global Solutions PVT LTD…
Experience
Lead Training and Quality
Jun 2024 — Present · Hyderabad, IN
Overseeing a team consisting of five Quality Analysts and four trainers, which includes managing their performance, preparing schedules, tracking attendance, assigning tasks, and ensuring the team• Extracting Customer Satisfaction (CSAT) and Dissatisfaction (DSAT) data for the team using the Q+ Tool, calculating team scores, and sharing the relevant reports• Evaluating team performance, identifying areas with significant quality deficiencies, analyzing the causes of DSAT survey outcomes, and sharing these insights with all team members• Conducting weekly performance reviews with all Quality Analysts, providing assistance and guidance to enhance their performance• Allocating \'Need Info\' cases to available agents of teams to ensure adherence to Service Level Agreement (SLA) and Turnaround Time (TAT) standards• Developing and publishing dashboards, and engaging in meetings with operations
Education
Board of Secondary Education
All subjects
Rayalaseema, University Kurnool
Bachelor of computer science, Bsc(Computer Science)
2013 — 2017
JNTU Anantapur
Master of Business Administration - MBA, HR - Marketing
Board of Intermediate
Intermediate (Plus 12), Mathematics Physics & Chemistry
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