Katie Flores

About Katie Flores

I am a UX researcher and design researcher with a background in cultural anthropology and over a decade of mixed methods research experience. If there’s one thing I’ve learned throughout my studies, work, and adventures, the combination of emic (insider’s), etic (outsider’s), and empathic perspectives is the key to success. I’m curious about and inspired by people and cultures. I conduct research with real people and synthesize insights into powerful stories that shed light on human needs and motivations. Whether I’m chatting with women in the Caribbean about the medicinal plants they use to treat reproductive conditions, running around in the Ethiopian highlands asking about family structure, or talking with American kids about how they earn, save, and spend money, I always lead with empathy to deeply connect with others and bring different perspectives to light.For the past 9 years, I have been an instructor for a variety of higher education institutions, and I consider my students to also be my customers. I prioritize establishing rapport, listening to their feedback, and adjusting my deliverables (e.g, lectures, activities/assignments, and exams) to ensure my stakeholders’ (AKA my students’) experience is just as valuable as the information they are learning. When I\'m not wearing my anthropologist cap, I enjoy cooking/baking (current creation goals: homemade marshmallows), creating nail art, and playing video games (current obsession: Potion Craft).

Experience

1. Experience Researcher Lead

   Best Buy

   Sep 2024 — Present

Education

• California State Polytechnic University-Pomona

  Bachelor of Science - BS, Anthropology

• Washington State University

  Master of Arts - MA, Anthropology

• Washington State University

  Doctor of Philosophy - PhD, Anthropology