Katherine Atkinson Porter

Customer Success Advisor @Laik Ltd

Windermere, GB

As a Customer Success Advisor at Laik Ltd—a fast-growing UK holiday letting platform—I manage a portfolio of client accounts, ensuring both homeowners and guests receive outstanding service and support. I play a key role in onboarding new clients, delivering tailored training on our platform, and building strong, long-term relationships that drive value and satisfaction.My responsibilities include proactive guest engagement, issue resolution, performance reporting, and identifying opportunities for revenue growth through upselling premium services. I collaborate closely with operations, marketing, and recruitment teams to ensure smooth service delivery and continuous improvement of our systems and processes.With a customer-first mindset, I combine strong communication and analytical skills with technical proficiency in CRM tools and booking platforms like Airbnb and Booking.com to ensure every client achieves success through Laik.

Kendal College, Cumbria

Edexcel Level 2 BTEC, Photography

Bangor University

Master's degree, Consumer Psychology and Business

Bangor University

Bachelor's degree, Psychology